Login issues affecting the Sync mobile apps

Incident Report for Sync

Resolved

A new release is now available for the mobile apps that have resolved the issue.

Posted Dec 23, 2025 - 02:21 EST

We are continuing to investigate this issue.

Posted Dec 22, 2025 - 10:37 EST

We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

Posted Dec 22, 2025 - 09:59 EST

We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

Posted Dec 21, 2025 - 22:23 EST

We are continuing to investigate this issue.

Posted Dec 21, 2025 - 14:58 EST

We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

Posted Dec 21, 2025 - 14:56 EST

This incident affected: Sync Software Clients (Windows Desktop, Android Mobile Client, Mac Desktop, iOS Mobile Client).