Login and Syncing issues affecting a subset of Sync users
Incident Report for Sync
Resolved
This incident has been resolved.
Posted 7 months ago. Jul 15, 2024 - 16:33 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 7 months ago. Jul 15, 2024 - 14:52 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted 7 months ago. Jul 15, 2024 - 14:12 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 7 months ago. Jul 15, 2024 - 13:51 EDT
Investigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
Posted 7 months ago. Jul 15, 2024 - 13:44 EDT
This incident affected: Sync Software Clients (Windows Desktop, Android Mobile Client), Platform Services (Links, Shared Folders), and Control Panel.